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RemittPerformer™ is Abby’s computer based training program for remittance (or lockbox) processors. The ability to process transactions with minimum errors is essential to the efficiency and productivity of operations.  To help you achieve this goal, RemittPerformer™ is adaptable to any environment, whether wholesale, retail, imaging or manual remittance processing.  As with all Abby training programs RemittPerformer™ is customized to our client's hardware, software, documents and procedures.

The RemittPerformer™ structure is modular.  The program administrator may assign all lessons or choose only topics that deal with a particular job function.  Lessons include extensive simulation exercises to familiarize the trainee with all aspects of the job.

Lessons May Include:

Introduction to Remittance
This lesson introduces the concept of remittance processing in terms of its uses in the business community, and how the processing relates to the bank’s work. The basic steps of a generalized remittance customer’s processing are outlined. Differences between Wholesale and Retail, manual and automated processing are defined.

Developed in conjunction with a local university Ergonomics group, this module explains why proper posture in the work environment is important and describes how to best adjust a workstation for optimum ergonomic compatibility. The module also includes a series of exercises designed to relax muscles and relieve stress during the workday.

TenKey skills are assessed, and appropriate training is applied to increase both speed and accuracy in keying. A variety of speed goal levels is available so that training can be customized to various jobs.

Speed Development
Trainees key the courtesy or legal amounts of check images displayed on the computer screen. Images are presented in an environment similar to the processing software used in your processing center. Speed and accuracy are tracked and reported on screen or in printable versions. Either trainees or supervisors may set keying speeds and goals. Short (100 item) and long (300 item) drills may be chosen. Simulation of your operations department particular hardware provides extensive drills and familiarizes the trainee with real-life situations.

Checks and Customer Special Instruction
This lesson provides an in-depth look at the conditions necessary for a check to be considered negotiable, and gives students practice in using these negotiability criteria with customer specifications for each account.

The Extraction Process
This lesson provides instruction on the preparation and operation of common mail opening machines, if automated openers are used. It also provides descriptions of simple mail sort patterns and gives the trainee practice in using these sort patterns.

Reassociation, Reports, and Mailing (Customer Notification)
Through simulated exercises, trainee learn and practice the process of reassociating check copies or images with backup work; ordering reports for customers and preparing th "detail" which is to be sent to the customers. Trainees learn the various methods of customer notification including balance reporting by phone, fax, and computer media.

Document Preparation
Step-by-step discussion of how a site processes the mail received each day, and the means of separating and processing this mail. Geared to manual wholesale processing.

Amount Keying and Amount Verification
Trainee is given simulation practice in Amount Entry, and then Amount Verification processes. "Tie-Breaker" decisions are discussed and practiced. Geared to image processing.

MICR and OCR Repair
Trainee is given simulation practice in low-speed keying, including MICR line repair and OCR line repair. Extensive practice is included. Geared to image processing.

Data Entry
Trainee is given simulation practice in Data Entry functions requested by specific customers. Examples may include: Invoice Number Entry, Payee Name, etc.

Transport Operation
Overview and discussion of imaging transports, the capture and encode processes, and the quality control (such as spray numbers, etc.) used as items are processed.

Deposit Preparation
Overview of how completed items are prepared for the next step in processing, IE, Deposit. May be included with overviews, or other lessons if steps are simple.

An online help manual and glossary are included as an added benefit. The online help manual consists of specific customized procedures required by your department. The glossary contains more than 150 terms relating to remittance processing and computer-based training. A separate On-Line Administrator’s Guide provides easy instructions in managing the computer-based system. Because the program is computer-managed, supervision is kept to a minimum.

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